About me
Randall (Randy) Horwitz currently works as a Senior Technical Staff Member for the CIO Technology Platforms Transformation I&T Operations organization.
Since 2016, when he worked as the support manager for the IBM Developer Experience, Mr. Horwitz has been passionate about development teams being able to respond to and learn from their incidents. For example, in 2017 he was instrumental in the Virtual Private Cloud UI team being the first in its organization to have a documented follow the sun incident response process.
Mr. Horwitz currently leads the Learning from Incidents and Problem Management programs for his CIO organization.
He graduated with a Bachelor’s of Science in Computer Science from the Rochester Institute of Technology in 1999 and has been with IBM ever since. One of his proudest accomplishments remains being a blind UI developer on the WebSphere Admin Console team, where he drove line items to make it 100% accessible to those with disabilities.
