SREcon25 Americas

Hanson Ho and David Rifkin, Embrace


Do you include telemetry from mobile apps when assessing the health and performance of your application? If not, do you know what you might be missing?

Like when users can’t connect to your servers because their network connection is poor, or something failed on the device before a request could be sent to complete an order? And what about everything
in the app before creation of a network request – context that's hard or impossible to derive from the request itself – and can explain WHY requests are so slow, but only in Japan?

How are you thinking about the telemetry that comes from your mobile app? Learning to make sense of the gaps, and work around them, is the best path to reliable mobile applications. We’ll discuss how user experience is the best anchoring mechanism for mobile observability, and how reliability ultimately is in the eyes of the app-holder.


https://www.usenix.org/conference/srecon25americas/presentation/ho