SREcon25 Americas

Vanessa Huerta Granda, Enova


For a few years we have discussed this idea of Learning from Incidents that encourages folks to deeply understand an incident through a thorough, in-depth investigation of how it came to be. I personally have led these investigations, written about them, and coached folks on them and while I stand by this process I have also seen how difficult it is to scale this process.

In this talk I will describe how my team (resiliency engineering) has been able to leverage our incident review program to learn from incidents at scale. How we’ve been able to analyze a universe of incidents broken out into quarters, years, products, and technologies and gain insights and make recommendations to improve our sociotechnical systems.


https://www.usenix.org/conference/srecon25americas/presentation/granda